Returns & Exchanges
We want you to be completely happy with your jewelry. In the event that you are unhappy with your purchase, you may return the item(s) for store credit or exchange for a different item within 14 days of the delivery date. Please note that we only offer refunds within 7 days of the delivery date.
Jewelry must be unworn, with tags and in original packaging to Brenda Grands Designs. Shipping on all returned items is non-refundable.
We ask you to contact customer service (firstname.lastname@example.org) regarding all returns/exchanges prior to shipping. Please include a printed copy of all email correspondence with your package. We do not accept any exchanges/returns without the proper steps being followed. Any and all packages received without the proper notification will be returned to sender.
If within a year the jewelry fails because of a defect in material or manufacturing, we will replace the piece at no extra cost to the customer. We do ask that the customer provide photos of the defective or damaged item to our customer service team (email@example.com) to ensure production standards.
Orders will be shipped as quickly as possible. Due to the handmade nature of our products, some orders may take up to 2-10 business days to ship. As soon as your order is shipped, a confirmation email will be sent along with tracking information. Any special requests such as birthday messages may be left at the comments section during checkout. We are happy to meet your requests.
All of our pieces will be delivered in our signature Brenda Grands gift box and pouch.
For international orders please allow 2 to 3 weeks to arrive to the destination after shipping.
Shipping costs are calculated based on the shipping address.
Orders over $50 will automatically receive free ground shipping within the U.S.
There are no refunds, ONLY exchanges for discontinued items or any items purchased on sale. All sale items are FINAL.
Payment is securely processed by Paypal. Your credit card and personal information is never shared.