Returns & Exchange
Visit https://brendagrands.myshopify.com/ Please note that you may return the item(s) for store credit or exchange for a different item within 14 days of the delivery date, otherwise we only offer refunds within 7 days of the delivery date. ALL DISCOUNTED ITEMS ARE FINAL SALE. Use the link below to begin the process:
Visit https://brendagrands.myshopify.com/apps/redo/returns-portal
Enter your email address or order number
Select "Start Exchange or Return"
Select the item you are returning/exchanging
Follow the instructions provided
Drop your package off at the post office or drop box
Defective Items
If you receive a defective or damaged item, we’re committed to making it right. We will replace the piece at no extra cost to the customer. We do ask that photos are provided of the defective or damaged item to our customer service team to ensure production standards. Use the link below to begin the replacement process:
Visit https://brendagrands.myshopify.com/apps/redo/returns-portal
- Enter your order number or email address
- Select the item that is damaged/defective
- Upload a picture of the damaged item
- Check your email for further instructions
For manufacturing defects that occur after the 14-day period, please refer to our Warranty page for more detailed instructions.
Sales
There are no refunds or exchanges/store credit, all sale items are FINAL.