Returns & Exchanges

Please note that you may return the item(s) for store credit or exchange for a different item within 14 days of the delivery date, otherwise we only offer refunds within 7 days of the delivery date. Use the link below to begin the process:

Visit https://brendagrands.myshopify.com/apps/redo/returns-portal
Enter your order number or email address
Select the item you are returning/exchanging
Drop your package off at the post office or drop box

Defective Items

In the case of a defective/damaged item, we will replace the piece at no extra cost to the customer. We do ask that photos are provided of the defective or damaged item to our customer service team to ensure production standards. Use the link below to begin the replacement process:

Visit https://brendagrands.myshopify.com/apps/redo/returns-portal
Enter your order number or email address
Select the item that is damaged/defective
Upload a picture of the damaged item
Check your email for further instructions

Sales

There are no refunds, ONLY exchanges for discontinued items or any items purchased on sale. All sale items are FINAL.

Online Security

Payment is securely processed by Paypal. Your credit card and personal information is never shared.