Returns & Exchanges

Returns & Exchanges

Please note that you may return the item(s) for store credit or exchange for a different item within 14 days of the delivery date, otherwise we only offer refunds within 7 days of the delivery date. ALL DISCOUNTED ITEMS ARE FINAL SALE. Use the link below to begin the process:

1. Visit https://brendagrands.myshopify.com/apps/redo/returns-portal
2. Enter your email address or order number
3. Select "Start Exchange or Return"
4. Select the item you are returning/exchanging
5. Follow the instructions provided
6. Drop your package off at the post office or drop box

 

Defective Items

If you receive a defective or damaged item, we’re committed to making it right. We will replace the piece at no extra cost to the customer. We do ask that photos are provided of the defective or damaged item to our customer service team to ensure production standards. Use the link below to begin the replacement process: 

1. Visit https://brendagrands.myshopify.com/apps/redo/returns-portal
2. Enter your order number or email address
3. Select the item that is damaged/defective
4. Upload a picture of the damaged item
5. Check your email for further instructions

 

For manufacturing defects that occur after the 14-day period, please refer to our Warranty page for more detailed instructions.

 

Sales

There are no refunds or exchanges/store credit, all sale items are FINAL. 

 

Online Security

Payment is securely processed by Paypal. Your credit card and personal information is never shared.