RETURNS & EXCHANGES
We want your Brenda Grands order to feel right. If you need to return or exchange an eligible item, here’s the easiest way to understand your options and get started.
THE SHORT VERSION
Refunds
Refunds are available on eligible items within 7 days of the delivery date.
Exchanges or Store Credit
Eligible items may be exchanged or returned for store credit within 14 days of the delivery date.
Final Sale
Discounted or sale items, personalized items, and blogger collaboration products are final sale and are not eligible for refunds, exchanges, or store credit.
Damaged or Defective?
If your item arrives damaged or defective, start through our Returns & Exchanges portal. If the issue may be a manufacturing or material defect covered by our Lifetime Warranty, use the Warranty process instead.
START A RETURN OR EXCHANGE
Use our Returns & Exchanges portal to begin:
- Enter your email address or order number.
- Select Start Exchange or Return.
- Select the item you want to return or exchange.
- Follow the instructions and available return options shown in the portal.
- Use the return label and drop-off instructions provided for your return.
FINAL SALE ITEMS
The following are final sale and are not eligible for refunds, exchanges, or store credit:
- Discounted or sale items
- Personalized items
- Blogger collaboration products
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged or defective, use our Returns & Exchanges portal so our team can review the issue and provide the appropriate next steps. Photos may be required as part of the review.
If you believe your jewelry has a manufacturing or material defect that may be covered by the Brenda Grands Lifetime Warranty, please use our Lifetime Warranty process. Warranty claims are reviewed separately from Returns & Exchanges.
RETURN SHIPPING & LABELS
Return shipping costs are handled according to the options shown in the portal when your return is created.
Depending on the order and return type, the return label may be paid by the customer, deducted from the refund or store credit, or covered by Brenda Grands. If return shipping is covered through Redo protection, no label charge will apply for eligible return methods.
Return labels must be used within the time shown in the portal. If a label expires before it is used, the return may need to be restarted or reopened.
EU RIGHT OF WITHDRAWAL
If you are located in the European Union, you may have additional cancellation rights under applicable law.
To submit a withdrawal request, please use our dedicated EU withdrawal form: