Brenda Grands Jewelry provides a warranty for all our jewelry against damage from manufacturing defects. To make a warranty claim, please submit your request through the following below:

1. Visit https://brendagrands.myshopify.com/apps/redo/returns-portal
2. Enter your email address or order number
3. Select "Start a Claim"
4. Select the defective item
5. Upload a picture of the defective item
6. Check your email for further instructions

Warranty for Water Resistant Products:
Brenda Grands offers a 6-month warranty for products designated as water resistant with proof of purchase.

Warranty for Waterproof Products:
Brenda Grands offers a 12-month warranty for products designated as waterproof with proof of purchase.

After Purchase From our Store or Website:
Upon receipt of the items, please inspect them carefully to ensure that all items are present and in good condition, free from imperfections or defects. Report any missing items or defects within (2) weeks of receipt. For manufacturing defects that arise after this period, please complete the request form here: Retail Replacement Request

If a customer processes a replacement through Brenda Grands without opting for shipping and insurance protection, a $7.50 handling fee will apply. To ensure coverage under our warranties, we require that customers provide receipt of purchase ensuring the product is under the 6-month warranty for water resistant products and the 12-month warranty for waterproof products. If you made your purchase through a retailer, please contact them directly to avoid our $9 handling fee. 

*Please note that the Retail Replacement Request Link is for customer use ONLY.*

Please heed care instructions found on the back of the tags to ensure longevity of the jewelry piece. Brenda Grands is not responsible for damage to the item caused by neglect or misuse of the jewelry or for lost or stolen items.

For any questions or concerns, please email hello@brendagrands.com

Thank you for shopping with Brenda Grands!