BRENDA GRANDS LIFETIME WARRANTY
Made to be worn. Backed for life.
Brenda Grands Lifetime Limited Warranty
We believe jewelry should be worn, loved, and enjoyed. That’s why eligible Brenda Grands jewelry is backed by our Lifetime Warranty for as long as the original owner keeps the piece.
If something goes wrong because of a covered defect, we’re here to help.
THE SHORT VERSION
Lifetime Coverage
Eligible Brenda Grands jewelry is covered for verified defects in materials or workmanship for as long as the original owner owns the piece.
First 30 Days
If an approved warranty claim is submitted within the first 30 days after you receive your jewelry, there is no Warranty Service & Handling Fee.
After 30 Days
A $14.95 Warranty Service & Handling Fee per approved item applies to approved claims submitted after the first 30 days.
No Approval, No Fee
If your claim is not approved, you are not charged the $14.95 fee.
More Than One Claim? That’s Okay.
There is no set lifetime limit on eligible warranty claims. Each claim is reviewed individually and must meet the Warranty requirements.
READY TO FILE A CLAIM?
Use our Warranty portal to find or register your jewelry, tell us what happened, upload your photos, and submit your claim.
HOW IT WORKS
1. Tell Us Where You Purchased Your Jewelry
When you enter the Warranty portal, choose the option that matches your original purchase:
Directly from Brenda Grands
or
From a boutique or retailer
2. Find or Register Your Piece
If you purchased online from brendagrands.com, we’ll ask for the email address or Shipping ZIP Code associated with the order, along with your order or tracking number.
If you purchased directly from Brenda Grands at a market, pop-up, pickup, or other in-person event and your order cannot be found in our system, you can use the product-registration option in the Warranty portal.
If you purchased from an authorized Brenda Grands boutique or retailer, you’ll first need to register your piece and provide proof of purchase.
3. Tell Us What Happened
Select the jewelry item, choose the issue that best describes the problem, and tell us a little about what happened.
We’ll ask you to upload clear photos so our team can review the issue.
4. Submit Your Claim
Once submitted, our team will review your claim and email you with the next steps.
If we need additional photos, proof of purchase, or other information, we’ll let you know.
BOUGHT YOUR JEWELRY FROM A BOUTIQUE?
No problem. Your eligible Brenda Grands jewelry may still be covered.
Because purchases made through independent boutiques and retailers do not appear in our Brenda Grands order history, you’ll need to register your piece before submitting the warranty claim.
Please have a valid retail receipt or other accepted proof of purchase showing:
- The boutique or retailer
- The Brenda Grands item purchased
- The purchase date
The purchase must be from an authorized Brenda Grands retailer.
Registration helps us create a record of your purchase, but it does not replace proof of purchase or automatically guarantee that a future claim will be approved.
WHAT DOES THE LIFETIME WARRANTY COVER?
Our Lifetime Warranty covers verified defects in materials or workmanship that occur during normal and intended use.
Depending on the piece and the issue, covered defects may include:
- Defective clasps or closures
- Chain or solder-point failure caused by a manufacturing defect
- Defective earring posts or hinges
- Structural failures caused by a defect in materials or workmanship
- Stone loss caused by a verified defective setting
- Other verified manufacturing defects
Every claim is reviewed individually to determine whether the issue qualifies for warranty coverage.
WHAT ABOUT WATERPROOF JEWELRY?
Pieces specifically sold and identified by Brenda Grands as Waterproof include additional coverage for certain finish and color issues.
For eligible Waterproof jewelry, the Warranty may also cover:
- Verified abnormal discoloration
- Verified premature finish failure during normal wear
- Other verified finish or color issues covered by the Brenda Grands Waterproof product promise
This additional coverage applies only to jewelry that was specifically sold and identified as Waterproof.
Water Resistant and Demi-Fine jewelry are not considered Waterproof unless the specific product was expressly identified as Waterproof when sold.
WHAT ISN’T COVERED?
Our Lifetime Warranty is designed to cover product defects, not every type of damage or loss.
It does not cover:
- Lost, misplaced, or stolen jewelry
- A missing earring or component unless the loss was caused by a verified covered defect
- Accidental damage
- Crushing, pulling, snagging, impact, bending, or excessive force
- Normal scratches, dents, surface wear, or ordinary wear and tear
- Sizing, fit, or personal-preference issues
- Damage caused by improper care or storage
- Intentional damage or misuse
- Damage caused by bleach, harsh cleaners, abrasives, or inappropriate chemical exposure
- Damage caused by unauthorized alteration, modification, or third-party repair
- Counterfeit products
- Products purchased from an unauthorized seller
- Items sold or identified as samples, seconds, damaged, as-is, or Warranty Excluded
- Free promotional items or gifts with purchase unless Brenda Grands specifically states otherwise
- Claims where adequate proof of purchase or product identification cannot be provided
- Duplicate claims for the same incident or unresolved issue
- Fraudulent, manipulated, unsupported, or materially inconsistent claims
A previous third-party repair does not automatically disqualify an unrelated defect that would otherwise qualify for coverage.
HOW DOES THE 30-DAY PERIOD WORK?
Your first 30 days begin when you receive the jewelry, not when you place your order.
For shipped orders, we use the carrier-recorded delivery date.
For pickup orders, we use the recorded pickup date.
For in-person purchases, we use the valid retail receipt date.
Transit time before delivery does not reduce your 30-day period.
Claim submitted within the first 30 days
If the claim is approved, there is no $14.95 Warranty Service & Handling Fee.
Claim submitted after the first 30 days
If the claim is approved, a $14.95 Warranty Service & Handling Fee applies to each approved item.
You are charged only after the item has been reviewed and approved for warranty service.
For example:
- 1 approved item = $14.95
- 2 approved items = $29.90
- 3 approved items = $44.85
Denied items are never charged.
WHAT HAPPENS AFTER I SUBMIT MY CLAIM?
First, our team reviews your purchase information, the jewelry item, the issue you reported, and the photos or other evidence you provided.
We may contact you if we need additional information.
Once the review is complete, your claim may be:
Approved
Your item qualifies for warranty service.
Denied
The issue does not meet the Lifetime Warranty requirements. You will not be charged the Warranty Service & Handling Fee.
Sent for Additional Review
Some claims may require additional information or review before a decision can be made.
WHAT HAPPENS IF MY CLAIM IS APPROVED?
Brenda Grands will determine the most appropriate solution based on the item, condition, availability, cost, and circumstances.
An approved claim may be resolved by:
- Repairing the original item when practical
- Replacing the item with the same style when available
- Providing a reasonably comparable replacement selected by Brenda Grands
- Providing Brenda Grands store credit up to the net amount originally paid for the eligible item
An approved warranty claim does not automatically guarantee a brand-new identical replacement.
If your original style is discontinued or unavailable, a replacement may differ in color, material, finish, design, or style.
Cash refunds are not available as a Warranty remedy.
DO I NEED TO SEND MY JEWELRY BACK?
Not always.
Please do not send your jewelry to Brenda Grands unless we ask you to.
Depending on the claim, we may need the original piece for inspection, repair, quality control, or additional review.
If we require the item to be returned, we’ll provide instructions.
For approved claims within the contiguous United States, a prepaid return label is included when Brenda Grands requires the original item back as part of the standard warranty process.
Additional shipping charges may apply to Alaska, Hawaii, U.S. territories, and international destinations.
International customers are responsible for applicable duties, taxes, customs charges, and additional international shipping costs.
WHAT IF MY JEWELRY WAS A GIFT?
The original gift recipient may be eligible for Lifetime Warranty coverage when valid proof of purchase or the original order information can be provided.
The Warranty follows the original consumer purchase or eligible original gift recipient and is not transferable if the jewelry is later resold or transferred to another owner.
WHAT IF I PURCHASED MY JEWELRY BEFORE THE LIFETIME WARRANTY LAUNCHED?
Eligible Brenda Grands customers with previous purchases may use the same Lifetime Warranty claim process described on this page.
If you previously purchased a separate extended warranty for a specific number of years, you’ll also use this same claim process.
While that previously purchased extended coverage is still active, the $14.95 Warranty Service & Handling Fee will be waived for approved claims.
Once your purchased extended-coverage period expires, you can continue to use the Brenda Grands Lifetime Warranty, and the standard $14.95 fee per approved item will apply when applicable.
Because this waiver is handled manually, we may ask for your original order information so we can confirm the coverage you purchased and its duration.
CAN I FILE MORE THAN ONE WARRANTY CLAIM?
Yes.
There is no set numerical lifetime limit on approved claims for an eligible original piece.
Each new claim is reviewed independently and must qualify under the Lifetime Warranty terms.
For claims submitted after the initial 30-day period, the $14.95 Warranty Service & Handling Fee applies each time an item is approved for warranty service.
Submitting the same issue multiple times does not create a new claim.
WARRANTY, RETURNS & EXCHANGES, AND PACKAGE PROTECTION ARE DIFFERENT
We know these can sound similar, so here’s the easiest way to tell them apart.
Lifetime Warranty
Use File a Warranty Claim when there is a possible defect in the jewelry itself, such as a qualifying manufacturing, structural, or covered finish issue.
Returns & Exchanges
Our Returns & Exchanges Policy applies when you want to return or exchange an eligible purchase within the applicable return period.
A Warranty claim does not replace or extend the Returns & Exchanges Policy.
Package Protection
Package Protection is an optional checkout service that protects your order against loss, theft, or damage during shipping.
If the issue happened while your package was being shipped to you, use File a Package Protection Claim instead of the Lifetime Warranty process.
A FEW IMPORTANT THINGS TO KNOW
The Lifetime Warranty is automatically included with eligible Brenda Grands jewelry. You do not need to purchase the Lifetime Warranty separately.
Proof of purchase, product identification, original ownership, and evidence of a covered defect may be required before a claim can be approved.
Every claim is reviewed individually.
A previously approved claim does not automatically prevent a future claim from being approved.
Brenda Grands may deny or cancel a claim when required information is missing, materially inconsistent, fraudulent, manipulated, or not provided after a reasonable request.
Nothing in this Warranty limits any rights that cannot legally be limited. You may have additional rights depending on your state or jurisdiction.
QUESTIONS? WE’RE HERE TO HELP.
Not sure which claim to file? Can’t find your product? Have questions about registration or proof of purchase?
Our Customer Care team will be happy to help.
Email: hello@brendagrands.com
Phone: (832) 946-7490
Brenda Grands Design LLC
doing business as Brenda Grands Jewelry
Houston, Texas